FAQ & Policy

Thank you for your interest in Sacred Threads – The Art of Clothing.

For over 30 years, Sacred Threads has set the standard in wholesale women's fashion, combining distinctive style with effortless comfort. We are committed to fair working conditions and sustainable practices.

Our collections are known for their unique designs, easy wearability, and accessible pricing – a blend that continues to win the hearts of customers season after season.

Order Options: 

• Order over the phone: 1(800)-266-6464 

• Order on Faire: sacredthreadsclothing.faire.com

• Order on our website: www.sacredthreads.com

• Email us your order: info@sacredthreads.com

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Please review our policies below, which include information on packaging, payments, returns, and more. When purchasing through Faire, a third party, their policies may differ slightly. The following are our policies when you purchase directly from us.

Please note:  Pre-packs cannot be split; merchandise must be purchased in pre-packed assortments. Catalog prices are per piece.

Please see the breakdown below for sizing and quantity per pack.

Below is a description of what our sizing is like. Please note that many items have stretch, straps, or ties to fit sizes smaller or larger than shown in the chart.

Please allow 1–3 business days for order processing before shipment. During peak seasons, slight delays may occur.

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Sacred Threads: Terms & Policies

We’re a small, family-run business and truly appreciate your support. These guidelines help us serve all our customers fairly while ensuring smooth operations. Thank you for your understanding!

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📦 Box & Hold Policy

We’re happy to box and hold your order upon request. To ensure fair access to inventory for all customers, the following terms apply:

• Holding Period: Orders may be held for up to 8 weeks from the date of your request. 

• Holding Period on pre-orders start from when inventory arrives in our warehouse

• Deposit Required: A non-refundable 20% deposit is required to reserve inventory beyond 7 days.

 

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🛍️ Sales Policy

Orders placed before or after a sale period are not eligible for sale pricing. Grab bag orders are final sale and non-refundable.

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📦 Damaged or Missing Items

Please report any damaged items within 14 days of receiving your shipment. Please report missing items immediately to us. 

• Faire customers: Go to your order on Faire.com and select “Report Damaged/Missing Items”.

• Non-Faire customers: Contact us directly and we’ll assist you promptly.

Due to the handmade and patchwork nature of our products, slight variations in color and print may occur. These are not considered defects.

 

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🔄 Returns

We want you to love what you receive. If something’s not right:

• All return requests must be submitted within 14 days of receiving your order.

• For non-Faire orders, please fill out our Return Form (available on our website) and contact us to receive a return label.

• If you were short-shipped or need a replacement, let us know immediately.

• Credits are issued after returned merchandise is received and processed.

Items not returned in original packaging or with your store’s labels/stickers may incur a 15% restocking fee. Large returns may also be subject to a restocking fee.

 

💳 Payments

First-time buyers: Please pay by credit card. Interested in payment terms? Please fill out our credit application. Approval is subject to review by our team.

🕒 Net 30 Terms

Payment is due within 30 days of the invoice date. If payment is not received within 60 days, Net 30 terms may be suspended.

🔁 AutoCC Net 30 Terms

Customers on AutoCC Net 30 authorize us to charge the card on file 30 days after the order ships. The card must have sufficient funds. We will notify you promptly if the credit card declines. If payment isn’t received within 7 days, AutoCC Net 30 terms will be revoked and future orders will require credit card payment. Reinstatement is at our discretion.

Need help with a payment? Please reach out — we’re happy to work with you to find a solution.

🧾 Delinquent Accounts

Accounts unpaid after 120 days may be referred to a third-party collections agency. Any collection fees incurred are the customer's responsibility.

 

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We’re here to help and truly value your business. As a small, family-run company, every order means a lot to us — and so does your understanding of the policies that help keep our operations running smoothly.

Thank you for your kindness, support, and continued trust in Sacred Threads.
We look forward to growing together and being a part of your store’s journey.

With gratitude,
Shri-Ram Poddar
President, Sacred Threads